Refund policy
Return Policy
At Link Emulsion and Beverages, we strive to provide high-quality products for your beverage development needs. Due to the nature of our products, returns are limited and subject to the following conditions:
Non-Returnable Items
- Opened or used items
- Custom or special orders
- Items rejected due to taste preferences or minor color discrepancies
- Products exceeding 5 business days from delivery without a reported issue
- Sale or clearance items
Due to health and safety regulations, returned items cannot be resold, and all sales are final for the above categories.
Rejected Orders
Refused deliveries will incur a 25% restocking fee plus the cost of return shipping.
Damaged or Defective Items
If your order is damaged during transit, report the issue within 5 business days of receipt. Please provide:
- Photos of the damaged product and packaging
- A description of the issue
- Your order number
Do not discard the damaged product or packaging until instructed. Refunds for approved claims will be processed within 10 business days to the original payment method.
Taste Preferences and Variations
Taste and color preferences are subjective, and slight variations between lots are normal due to factors beyond our control. We strongly recommend purchasing a 4 fl. oz. tester bottle to ensure satisfaction before committing to larger orders.
Refunds
Refunds are only available for approved damage claims. Shipping charges are non-refundable unless the issue was due to our error.
For questions or concerns, contact us at info@linkemulsion.com.